Therapeutic communication validating
To clarify the message, the nurse can restate the basic message or confess confusion and ask client to repeat or restate the message.Nurses can also clarify their own message with statements.“I’m puzzled.” “I’m not sure I understand that” “Would you please say that again? ” “I meant this rather than that.” “I’m sorry that wasn’t very clear.These responses deter clients from thinking through their position and may cause a client to become defensive.Attempting to protect a person or health care services from negative comments. ” (general statement) “You seem unconcerned about your diabetes? Because tactile contacts vary considerably among individuals, families, and cultures, the nurse must be sensitive to the differences in attitudes and practices of clients and self.Open-ended question specify only the topic to be discussed and invite answers that are longer than one or two words.“I’d like to hear more about that.” “Tell me about….” “How have you been feeling lately? This conveys that the nurse has listened and understood the client’s basic message and also offers clients a clearer idea of what they have said.
The nurse is saying, “You have no right to complain.” Defensive responses protect the nurse from admitting weaknesses in the health care services, including personal weaknesses.These responses categorize clients and negate their uniqueness as individuals.Akin to judgmental responses, agreeing and disagreeing imply that the client is either right or wrong and that the nurse is in a position to judge this.King, the nurse in charge.” Giving recognition, in a non judgmental way, of a change in behavior, an effort the client has made, or a contribution to a communication.
Acknowledgment may be with or without understanding, verbal or non verbal.
” A method of making the client’s broad overall meaning of the message more understandable.