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Go through the wizard, then choose 'Show more restore points' to see all your available options.Pick a time and date, then complete the wizard to go back to how Windows was configured at that point (and hopefully solve your update issues at the same time).One of the more obscure reasons why a Windows update might not be installing is because a virus or some kind of spyware is blocking it: malicious apps like these can often be squashed by Windows security updates, which is why they try and stop the latest patches from being installed on your machine.Try running a full and thorough virus scan using whatever security software you have installed (you do have some installed, right? If you think your antivirus tool has also been compromised you can download some on-demand scanners, like this one from Microsoft or this one from Dr. Restoring key Windows files and OS options is a lot easier than it used to be, and 'resetting' Windows 10 basically means putting all the system files back to their factory state without touching your personal files along the way (although you can choose to wipe your drive completely if you want).It's a little more involved, but it's not difficult to do.First, boot up into Safe Mode (see step 5), then access to the command prompt, the most basic of Windows interfaces: right-click on the Start menu, choose Command Prompt (Admin), and a text box should appear.The link should be available in Windows 7 and 8 too, but if not you can get at it on the web as well.That said, if you haven't yet upgraded to Microsoft's latest and greatest operating system then it's probably still worth your while, as it's more than likely to solve your update problems at the same time.
In Windows 10 you can find the Windows Update page by launching the Settings app from the Start menu and clicking Update & Security – if there's something wrong and Windows knows what it is then you should find details here.Safe Mode is like a restart with extras – only the very basic apps and code that Windows needs to run are loaded into memory, so there's even less chance of a rogue, damaged file interfering with the update.